Introduction to Service User and Citizen Engagement and Involvement

Course details
Course type PCT and GP Commissioning Consortia Courses
Accreditation equivalent: N/A
Course length 2 Days
Next start date On request
Price £350 + VAT to none Subscribers or Free to PCC Subscribers

A key prerequisite to authorisation for all clinical commissioning groups will be the ability to demonstrate meaningful engagement with patients, carers and their communities. CCGs need to develop mechanisms for gathering a broad range of views from their patient population, and then analyse and translate these into commissioning decisions that reflects the voice and needs of their patients. Clinicians will also need to demonstrate that they promote shared decision-making with patients about their care.

This is a two-day course for all subscribers and their shadow CCGs on service user and citizen engagement and involvement.

The course is aimed at frontline staff and will help all learners involved in patient engagement to understand the issues faced in engaging the public in services and to build confidence in engaging with the public.

The course focuses on the individual and their relationship with their organisation, policy and their neighbourhoods. It develops confidence and imparts technical engagement skills.

Examples of the planned content include:

- The policy context
- The duty to involve and Section 242 of the NHS Act 2006
- The individual as an ‘asset’
- Assets Based Community Development (ABCD)
- Mapping, planning and measurement
- Reflection, active listening
- Negotiation, influencing and conflict resolution.

Other places are charged at:

£350 + VAT

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