Case Studies

  • Disibility Employers Guide

    Disibility Employers Guide website and booklet to help employers understand the benefits of employing people with disabilities.

  • Community Training

    'Flounder or Flourish' A bespoke training programme to help Oldham reach out to small community groups

  • Safeguarding Adults

    Developing outcome measures for national indicators

  • Community Café

    Applying our expertise to support a Community Café at a Children’s Centre in Liverpool.

  • Workforce Development Pilots

    Working with council staff on the national Healthy Communities workforce development programme

  • South Asian Women’s Group

    Raising awareness of Elder Abuse and Protecting Vulnerable Adults

The challenge

Recent changes in legislation have lead to greater requirements of services for safeguarding vulnerable adults. Whilst there are already formal measures and indicators in place, there are no measures that have been defined by the service users themselves.

We were asked by clients to identify a measurement framework that reflected the needs of the people who use the services, which could be fed into the Department of Health’s work.

Our approach:

We carried out an evidence review and consultation with service ‘experts’, including users and staff. We shared the results at a participatory workshop with 30 people representing charities and voluntary agencies, including many service users and those classified as vulnerable. The audience identified the priorities for measurement.

The Results:

We produced a measurement framework from a user perspective which was fed into the national debate to influence the measurement process.

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